Terms of service

Avema GmbH Privacy Policy
Last updated: 15/04/2024

This privacy policy outlines how Avema GmbH ("the Site", "we", "us", or "our") collects, uses, and discloses your personal data when you visit www.shop.oohcookies.de ("the Website"), use our services, make a purchase, or otherwise communicate with us (collectively, the "Services"). For the purposes of this privacy policy, "you" and "your" refer to you as the user of the services, regardless of whether you are a customer, website visitor, or any other person whose data we collect under this privacy policy.

Please read this privacy policy carefully. By using and accessing the services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access the services.

Changes to this Privacy Policy

We reserve the right to update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated privacy policy on the Website, update the "Last Updated" date, and take any other steps as required by law.

How We Collect and Use Your Personal Information

To provide the services, we collect personal data about you from various sources, and we have collected such data over the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may use the data we collect about you to communicate with you, provide the services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal data we collect about you depends on how you interact with our website and services. When we refer to "personal data," we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information you provide directly to us through the services may include:

  • Basic contact details such as your name, address, phone number, and email address.
  • Order details, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Shopping information, including the items you view, add to your cart, or add to your wish list.
  • Customer support information, including the details you provide when communicating with us, such as when you send a message through the services.

Some features of the services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the services ("usage data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage data may include information about how you access and use our website and your account, including device information, browser information, details about your network connection, your IP address, and other information regarding your interaction with the services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our website and services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested to fulfill our contract with you.
  • When you visit our website, open or click on our emails, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be treated in accordance with this privacy policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, nor are we responsible for the policies or practices of third parties. For more information, see the section below on Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal data to provide you with the services so that we can fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, and allowing you to leave reviews.
  • Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending you marketing, promotional, and advertising communications via email, SMS, or post and showing you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites.
  • Security and Fraud Prevention: We use your personal data to detect, investigate, or take action on possible fraudulent, illegal, or malicious activities. If you choose to use the services and register for an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communication with You: We use your personal data to support and improve our services. This is in our legitimate interest to be responsive to you, to provide you with effective services, and to maintain our business relationship with you.

Cookies

Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with operating our store via Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), perform analytics, and better understand user interaction with the services (in our legitimate interest of administering, improving, and optimizing the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.

Most browsers accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may affect your user experience and may cause some of the services, including certain features and general functionality, to not work properly or become unavailable. Blocking cookies may not completely prevent information from being shared with third parties, such as our advertising partners.

How We Share Personal Information

Under certain circumstances, we may share your personal data with third parties for legitimate purposes, subject to this privacy policy. These circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and advertise to you. [MERCHANT NOTE: ADD THE FOLLOWING SENTENCE IF USING SHOPIFY AD SERVICES, SUCH AS SHOPIFY AUDIENCES] [For example, we use Shopify to assist in personalized advertising using third-party services]. Our business and marketing partners use your data in accordance with their own privacy policies.
  • When you direct us to, request, or otherwise consent to the sharing of specific information with third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest of operating a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal and sensitive personal data (marked with an asterisk*) about users for the purposes listed under "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data" over the last 12 months:

Categories:

  • Identifiers such as basic contact details and certain order and account information.
  • Commercial information such as order details, shopping information, and customer support details.
  • Internet or other similar network activities such as usage data.

Categories of Recipients:

  • Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
  • Business and marketing partners.
  • Affiliates.

We do not use or disclose sensitive personal data to infer characteristics about you.